Solution · Hospitality

Coffee Shop Ordering and Loyalty App

The delivery apps take a quarter of the order and keep the customer's phone number. Your own app is paid for once and keeps both, which matters most for the regulars who come in four mornings a week. It is designed and built new for your shop by a team that has built ordering apps many times. Most first releases go live in about 30 days.

  • iOS, Android and web
  • Order ahead, counter or drive-thru
  • Beans, loyalty and rewards
How it works

From the walk to work to the second cup.

A coffee shop app is judged on one thing, which is whether somebody uses it again tomorrow. This is the path your customers take, and the part of the app that carries each step.

  1. 01

    Order on the walk in

    The usual is two taps from opening the app, with the modifiers already set.

    Order ahead

  2. 02

    Pay in the app

    Card, wallet or stored balance, so nothing happens at the counter except collection.

    In-app payment

  3. 03

    It reaches the bar

    The ticket prints or lands on the screen with a collection time your staff set.

    Counter and till

  4. 04

    Skip the queue

    They walk past nine people, pick it up and leave, which is the entire point.

    Collection

  5. 05

    Earn the stamp

    The card fills automatically, with no paper and nothing to lose in a wallet.

    Loyalty

  6. 06

    Come back

    A secret drop, a quiet-hour offer or a nudge after two weeks away, sent from your own admin.

    Offers and drops

Features

One app, three points of view.

Customers, your baristas and you each see the part built for their job, all running on one system you own.

For customers

Order the usual, skip the queue and collect stamps without a card.

  • The usual reordered in two taps
  • Drinks built with size, milk and shots
  • A collection time chosen before leaving
  • Card, wallet or a topped-up balance
  • A stamp card that fills itself
  • Offers for quiet hours and birthdays
  • Every shop on the map with its own menu
  • Allergen and nutrition on every item

For your counter

See what is coming, in the order it is needed, without another screen to learn.

  • Orders by collection time, not by when they landed
  • Tickets printed or shown on the bar screen
  • Items marked off as they are made
  • Sold out toggled in a tap at the machine
  • Order caps when the queue gets away from you
  • Refunds raised from the counter
  • Handover notes between shifts
  • Works when the internet does not

For you, the owner

Run the menu, the prices and the offers, and see what any of it did.

  • Menus and prices per shop
  • Modifiers, combinations and what they cost
  • Loyalty rules, stamps and rewards
  • Push offers, scheduled or by segment
  • Opening hours, holidays and pre-order windows
  • Staff accounts and what each one may do
  • Till and payment integration
  • Wholesale, franchise and site enquiries
  • Orders, average spend and who came back
Ways to earn

Six ways the app pays for itself.

This one is not a marketplace, so it earns by keeping money rather than taking it. Every rate is yours to set in the admin panel.

  • The big one

    No commission to anybody

    The delivery apps take a quarter to a third of each order. Your own app takes nothing.

  • Bigger average orders

    Modifiers and a suggested pastry lift the basket without anybody having to ask.

  • Regulars who return

    A stamp card and a saved usual are the cheapest reason to come back tomorrow.

  • Quiet hours filled

    A push at two in the afternoon turns dead time into orders you would not have had.

  • Subscriptions

    A bag every four weeks or a cup a day, which is income booked before the month starts.

  • Beans and merchandise

    The bag, the tumbler and the gift card, sold to people who already like you.

Clients

What our clients say.

It was really great, they are there for me whenever I had a problem or to fix something. Thank you so much Ameer
GomezApr 2023
You have been supporting me very quickly in every matter, especially in the last 2 months, and this makes me very happy.
Deniz SeçerJan 2024
I so much love your services and I will continue to patronize your company.
Kolawole Alaba JohnsonApr 2025
Top features

The features that make a coffee shop app work.

Built into your app and shaped around your counter. Each one is designed and built new for you, and nothing here is switched on from a shelf.

  • Flat white$4.20
    SizeRegular
    MilkOat
    Extra shotAdded
    Collect at 08:12

    Drinks built properly

    Size, milk, shots, syrups and temperature, priced as they go, because nobody orders just a coffee.

  • Your card

    Three more, and the tenth is on the house
    Stamps7 of 10

    A card that fills itself

    Stamps, points or spend, earned automatically and impossible to leave in another jacket.

  • Morning rush34 ahead
    07:456 orders
    08:0011 orders
    08:1517 orders
    08:309 orders
    Pre-ordersOpen

    The morning rush

    Pre-orders spread across collection slots, with a cap so the bar is never handed forty at once.

  • Signature Dark Roast$18
    GrindWhole bean
    Bag12 oz
    Deliver every4 weeks
    Subscribe and save

    Beans and subscriptions

    Roast, origin, grind and bag size, sold as a one-off or on a delivery somebody can pause or skip.

  • This week

    Orders1,940
    Average$6.80
    Repeat61%

    What the week did

    Orders, average spend and how many came back, per shop and per hour of the day.

  • Quiet hour, 2 to 4Any pastry half priceLive
    Regulars onlyFree upsize this weekScheduled
    Win them backNot seen in 30 days

    Offers that fill quiet hours

    A push at two in the afternoon, or a nudge to somebody who has not been in for a month.

Inside the app

Everything an ordering app needs, from day one.

An ordering app looks simple enough from the outside. What makes one work is that it holds up between eight and nine in the morning. That is when a coffee shop makes most of its money, and when it has the least patience for software.

This is the machinery we build into yours, shaped around your menu and the way your bar actually works. Each piece is designed and built new for you, by a team that has built ordering apps many times.

Get a free costed plan
  • The rush is the whole productAn hour of the day decides whether the app was worth building. Pre-orders are spread across collection slots and capped, so your bar gets a workable line rather than forty tickets at once. On a drive-thru the same slot keeps the lane moving, because a car that waits blocks every car behind it.
  • Modifiers that price themselvesOat milk, an extra shot, decaf, extra hot, a syrup. Nobody orders a plain coffee, and a menu that cannot express what people actually drink sends them back to the counter to say it out loud.
  • Loyalty without the paperStamps, points or spend, earned on every order and redeemed without anybody asking. Paper cards get lost, and a card that lives in the app is the cheapest reason to open it tomorrow.
  • It talks to your tillToast, Square, Clover or Lightspeed, so orders reach the system your staff already use rather than a second screen nobody watches. Where a till has no way in, a printer and a bar display do the same job without retraining anyone.
  • Your customers, not theirsThe delivery apps keep the phone number, the email and the order history, and rent them back through their own promotions. On your own app that list is yours, which is what makes the offers worth sending.
  • Sites that differ, pages that rankTwo sites rarely carry the same menu, the same prices or the same hours, so each gets its own with a group menu behind them. Each also gets a page built to be found locally, opening status and all, because a new site is searched for before it opens.
  • Beans, postedThe shop sells coffee and the website sells the bag: roast, origin, flavour notes, grind and size, with a subscription somebody can pause, skip or swap without emailing anybody. It is a second business that runs on the same customer list.
  • The pages a growing brand needsWholesale enquiries from restaurants and offices, site submissions from landlords and brokers, franchise questions and job applications. A brand opening locations gets all four, and none of them belong in a contact form marked general.
  • When the internet stopsCafés have bad wifi and thick walls. Orders queue on the device and land when the connection returns, rather than disappearing and being argued about at the counter.
  • Allergens on every lineA modifier changes what is in the cup, so allergen information follows the build rather than the base product. It is a legal question in most markets and a trust question in all of them.
Additional features

The extra features you may need.

The core app covers ordering, payment, collection and loyalty. These are the extras clients ask for most often, and each one is designed for your app and priced in your costed plan.

  • Table service and QR

    Order from the table without queueing, with the table number on the ticket.

  • Delivery, your own

    Your drivers or a courier partner, without a marketplace in the middle.

  • Subscriptions

    A cup a day or a bag a month, billed automatically.

  • Gift cards

    Bought in the app, sent by message and spent at any of your shops.

  • Bean and retail shop

    Whole beans, equipment and merchandise, posted or collected.

  • Drive-thru wait times

    Shown before somebody sets off, and on the lane display when they arrive.

  • Secret drops and community drinks

    Limited releases, and a drink a customer invented going on the menu.

  • Wholesale and franchise enquiries

    Forms that route to the right inbox instead of one general address.

  • Careers and applications

    Openings per site, with a CV upload and availability.

  • Kitchen display

    A screen on the bar instead of a printer, with items ticked as they go.

  • Till integration

    Orders into the system your staff already use, and takings in one report.

  • Reusable cup scheme

    Deposits, returns and the discount, tracked per customer.

  • Corporate accounts

    An office that orders every morning and settles monthly.

  • Store launch designs

    Store screenshots and banners designed for launch.

Markets

One app type, many counters.

The same pattern of order ahead, collect and come back works anywhere a queue forms at the same time every morning. Each version is designed around its own counter: its menu, its rush, its idea of a regular.

  • Independent coffee shopsOne site, a fierce local following and no commission to pay.
  • Small chainsA handful of shops with their own menus behind one brand.
  • RoasteriesThe counter, plus beans posted to people who fell for the house blend.
  • Bakeries and patisseriesPre-order for collection, and whole cakes ordered days ahead.
  • Juice and smoothie barsHeavy customisation and a queue that moves at gym o'clock.
  • Food trucksA pitch that moves, so today's location is part of the app.
  • Campus cafésTerm-time peaks, student pricing and a lecture timetable to work around.
  • Office and workplaceCorporate accounts, floor delivery and a monthly invoice.
  • Drive-throughOrdered ahead, collected at a window, with a numberplate on the ticket.
  • Hotel and venue coffeeRoom numbers, guest accounts and a bill that reaches the front desk.
  • FranchisesA group menu and brand rules, with each franchisee running their own site.
  • Bubble tea and dessert barsLong builds, many toppings and an evening rush instead of a morning one.

Serving something else over a counter? Tell us what your queue orders and we will scope it.

Trust and safety

Keep the mornings running.

At quarter past eight nothing is allowed to be interesting. These are built in from the first release, rather than added after a bad Monday.

  • Order caps at peakA ceiling per slot, so the bar is never handed more than it can make.
  • Allergens on the buildInformation follows the modifiers, not just the base drink.
  • Failed cards handledThe order stops before the ticket prints, and the customer is told why.
  • Refunds from the counterYour staff fix it there and then, with a reason recorded.
  • Works offlineOrders queue on the device and land when the connection comes back.
  • Staff accountsWho refunded, who changed a price, and when they did it.
Timeline

From first call to launch.

Most first releases go live in about 30 days. Larger apps take longer, and your costed plan fixes the scope and the exact date.

BeforeWeek 1Week 2Week 3Week 4Day 30+
  1. Free costed planBefore we start
  2. Design and prototypeWeek 1
  3. Build and testWeeks 2 to 4
  4. Launch and supportFrom about day 30
  5. Store submissionWeeks 4 to 5

Where most of the work happens

What you get along the way.

  • A plan before you commitThe scope, a fixed price and a launch date in writing, free, whether you go ahead or not.
  • A prototype in week oneYour screens in your brand, clickable, before a line of code is written.
  • A new build every weekThe app reaches your phone each week, so you watch it take shape instead of waiting for a reveal.
  • Both stores handledWe prepare the listings, submit the apps and answer the reviewers. Only the store account fees are yours.
  • A team that staysAfter launch we keep the apps fixed, current and running, and price new features the same way.
  • A rehearsal rush before you openWe put a morning's worth of pre-orders through the bar with your staff making them, so the first real eight o'clock is not the first busy one.
  • Your menu, built properlyEvery drink, every modifier and every price loaded and checked, including the combinations your regulars order that are not on the board.
  • The till connected firstToast, Square, Clover or whatever you run, connected before launch rather than after, because a second screen nobody watches is how these fail.
  • Loyalty rules agreedStamps, rewards and what happens to the paper cards people are already carrying, settled before the app goes live rather than after.
Get your date in writing
Questions

Before you build.

Not here? The costed plan answers the rest, for your app.

How much does a coffee shop app cost?

It depends on how many shops, whether it talks to your till, and which extras you take, such as delivery or subscriptions. A single site ordering and loyalty app is a smaller build than a franchise group with corporate accounts. Your fixed price arrives in a free costed plan before any work starts, and it only moves if you change the scope.

Does it work with my existing till?

Usually, and it is the first thing we check. Toast, Square, Clover and Lightspeed all have a way in, and orders drop into the workflow your staff already know. Where a till is closed or old, a printer at the bar and a display screen do the same job without retraining anybody. We confirm which yours is before quoting rather than after.

Can customers pay in the app?

Yes, by card, by wallet, or from a balance the customer topped up in advance. Paying ahead is most of the value, because it means nothing happens at the counter except handing the cup over. Prepaid balances also sit with you rather than with a card network until they are spent.

How long does it take to launch?

Most first releases go live in about 30 days, covering ordering, payment, collection and loyalty. Till integration and multiple sites can add to that depending on what your systems allow. Your costed plan fixes the scope and the exact date in writing.

Why not just use the delivery apps?

Use them as well, for the reach they bring. The difference between them is what each one costs you and who ends up owning the customer. A delivery app takes a quarter to a third of the order and keeps the phone number, the email and the history. Your own app is paid for once and keeps all of it, which is why it pays back on regulars rather than on strangers.

Will it cope with the morning rush?

That is the thing it is built for. Pre-orders are spread across collection slots with a cap per slot, so the bar receives a workable line instead of forty tickets in four minutes. Your staff can close a slot or mark an item sold out from the machine. We rehearse a full morning before you open.

Can I run several shops with different menus?

Yes. Each site gets its own menu, prices and opening hours. A group menu sits behind them, so a new pastry is added once rather than eleven times. Customers see the shop they picked, or the nearest one. Reporting works per site and across the group.

What about loyalty cards people already have?

We migrate them rather than starting everybody at zero, which is the fastest way to annoy a regular. Existing stamps can be honoured on sign-up, and paper cards can be run alongside for a period. How that transition works gets agreed before launch, because it is a customer relations decision more than a technical one.

Do we need a website as well as the app?

Almost always, and usually first. The app is for people who already come to you, and it earns on regulars. The website is where a stranger finds a new site before it opens, and where the beans are sold. It is also where a landlord, a broker or a wholesale buyer gets in touch with you. Most brands launch the site, then the app, and we scope them as two releases rather than one.

Can we sell beans and subscriptions too?

Yes, and for a roasting brand it becomes a second business on the same customer list. Bags are sold by roast, origin, grind and size, one-off or on a subscription somebody can pause, skip or swap themselves. Gift cards, tumblers and merchandise run through the same checkout. It reaches people who will never drive to you, which the shop by itself cannot do.

We are opening more sites. Will it keep up?

That is designed in rather than added later. Each site gets its own menu, prices, hours and opening status, with a group menu behind them. Each also gets a page written to be found locally, because people search for a new drive-thru before it opens. Adding the eleventh location costs what the second one did.

Is this a ready-made app?

No. Every app we build is designed and built new for its client. We have built ordering apps many times, and that experience is what lets us fix the scope, the price and the launch date before we start.

Which platforms do I get?

An iOS app, an Android app and a website for customers, plus a web admin panel and a counter view for your staff. Some clients start with fewer and add the rest later.

Who owns the app and the data?

You own all of it, and we mean the whole list rather than the code alone. The domain, the hosting, the source code and the repository. The design files, the analytics and the payment processor. The email account, the databases holding your products and your customers, the photographs and the font licences. Every one is registered in your company's name rather than a developer's, which is the part that goes wrong elsewhere. We hold administrator access and nothing more.

Next step

Your first release could be live
next month.

Tell us about the app you want to build. We send back a costed plan with a fixed price and a launch date, free and yours to keep.

Eighteen years of excellence